Support documents
Please click on the links below to download our detailed support documentation:
- Packing Advice
- Restricted / Prohibited Items
- Dangerous Goods Infectious Substances Guidance Document
- Time Definite Express Ltd Trading Terms & Conditions
Chargeable weight and maximum shipment weight
Chargeable weight and maximum shipment weight are calculated according to the higher of actual or volumetric weight. Any shipment may be reweighed and remeasured by Time Definite Express Ltd (TDE) to confirm this calculation.
The Shipper shall pay or reimburse TDE for all shipment charges, ancillary charges, duties and taxes owed for services provided by TDE or incurred by TDE on behalf of the Shipper, Receiver or any third party. The Shipper shall pay or reimburse TDE for all claims, damages, fines and expenses incurred if the shipment is deemed unacceptable for transport as described in the documents: Packing Advice and Restricted / Prohibited Items.
Volumetric (or dimensional) weight is calculated using the formula:
Length (L) x Width (W) x Height (H) (cm) 5000
The maximum weight per piece sent via Express Service is 50kg. For oversized pieces, please contact us prior to shipping. Shipments non-conveyable via the automated sorting machinery will be subject to additional charges. Items classed as non-conveyable include:
- Dangerous goods
- Drums
- Pallets
- Suitcases and bags
- Non-geometrical shapes
- Items not packed in accordance with our Packing Advice
- Banded items
- Flight cases
Note: The above it a non-exhaustive list. For further advice, please contact us prior to shipping.
Shipment weight charges are calculated by taking the tariff point equal to the chargeable weight, or the next tariff point above the chargeable weight.
Deliveries requiring special labelling
Deliveries to Volkswagen in Wolfsburg
Deliveries to Volkswagen in Wolfsburg must have a building number, gate number and the name of the consignee. We also recommend including a contact telephone number. The main address for Volkswagen HQ is:
Volkswagen AG
Berliner Ring 2
D-38440 Wolfsburg
Deliveries to Bayer AG Leverkusen
Bayer AG Leverkusen is a large site, where a number of companies under the Bayer brand are located. Deliveries must have a contact name, building number and contact telephone number.
CHEMPARK Leverkusen
Zentraler Besucherempfang
Kaiser-Wilhelm-Allee
D-51368 Leverkusen
Phone: ++49 214 30-40126
Location plan for Bayer AG Leverkusen
Deliveries to Medizinischen Hochschule Hannover D-30625
Deliveries to the Hanover Medical School require an exact location to be completed. The address must include a contact name, floor number, building number and contact telephone number.
Medizinische Hochschule Hannover
Carl-Neuberg-Str. 1
30625 Hannover
Phone: (0511) 532-0
Building plan for Medizinischen Hochschule Hannover D-30625
Do you deliver next day to all of Germany?
Yes – But delivery to German Islands may take slightly longer, depending on the time of year and availability of cross-water transportation.
Support documents
Please click on the links below to download our detailed support documentation:
- Packing Advice
- Restricted / Prohibited Items
- Dangerous Goods Infectious Substances Guidance Document
- Time Definite Express Ltd Trading Terms & Conditions
For further guidance, please contact us.